Privacy Policy

My Laundry Mobile Application Privacy Policy

1. INTRODUCTION

Make Cents Technology Incorporated ("Company," "we," "us," or "our") operates the My Laundry mobile application (the "Application" or "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Application.

By using the My Laundry Application, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Application.

We reserve the right to make changes to this Privacy Policy at any time. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. Your continued use of the Application following the posting of changes constitutes your acceptance of such changes.

2. INFORMATION WE COLLECT

We may collect personally identifiable information that you voluntarily provide when registering for or using the Application, including but not limited to:

• Full name
• Email address
• Phone number
• Mailing address
• Payment and billing information (credit card numbers, billing address)
• Account credentials (username and password)

When you access the Application, we may automatically collect certain information about your device and usage, including:

• Device type and model
• Unique device identifiers
• Internet Protocol (IP) address
• Browser type (if applicable)
• Language preferences
• Time zone and location data
• App usage data and timestamps
• Laundry machine usage records and transaction history

We may request access to or permission to track location-based information from your mobile device to provide location-based services, such as finding nearby laundry facilities. If you wish to change our access or permissions, you may do so in your device settings.

We may request permission to send you push notifications regarding your account, transactions, or promotional offers. If you wish to opt out of receiving these communications, you may do so in your device settings or within the Application.

3. HOW WE USE YOUR INFORMATION

We use the information we collect for various purposes, including to:

• Create and manage your account
• Process transactions and send related information, including purchase confirmations and invoices
• Provide, maintain, and improve the Application
• Enable communication between you and your Laundry-Service-Provider
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze usage trends and preferences
• Respond to your comments, questions, and requests
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Respond to your comments, questions, and requests
• Personalize and improve your experience
• Comply with legal obligations

4. DISCLOSURE OF YOUR INFORMATION

We may share information we have collected about you in certain situations:

We share your information with the Laundry-Service-Provider (Operator) associated with the laundry facilities you use. This enables them to provide services, process refunds, and communicate with you about your laundry transactions.

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your personal information.

We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency), including to:

• Comply with a subpoena, court order, or other legal process
• Respond to requests from law enforcement
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing in connection with the Application
• Protect the personal safety of users of the Application or the public

We may disclose your personal information for any other purpose with your consent.

We may share aggregated or de-identified information, which cannot reasonably be used to identify you, for industry analysis, demographic profiling, marketing, and other business purposes.

5. THIRD-PARTY SERVICES

The Application may contain links to third-party websites and services. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may use third-party service providers to process payments. These providers have their own privacy policies governing the use of your information. We recommend reviewing their policies before providing your payment information.

6. DATA SECURITY

We implement commercially reasonable administrative, technical, and physical security measures to help protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, secure servers, and access controls.

However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

7. DATA RETENTION

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

When we no longer need your personal information, we will securely delete or anonymize it. If deletion is not possible (for example, because your information has been stored in backup archives), we will securely store your information and isolate it from any further processing until deletion is possible.

8. YOUR PRIVACY RIGHTS

You may access, update, or correct your account information at any time by logging into your account settings within the Application or by contacting us.

You may request deletion of your account by contacting us or your Laundry-Service-Provider. Please note that we may retain certain information as required by law or for legitimate business purposes.

You may opt out of receiving promotional emails by following the unsubscribe instructions in those emails. You may also adjust your notification preferences in the Application settings. Even if you opt out, we may still send you non-promotional communications, such as those about your account or transactions.

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), including the right to:

• Know what personal information we collect about you
• Request deletion of your personal information
• Opt out of the sale of your personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided below.

If you are located in the European Economic Area (EEA), you may have additional rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, port, and erase your data, as well as the right to restrict or object to certain processing. To exercise these rights, please contact us.

9. CHILDREN'S PRIVACY

The Application is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information as soon as possible. If you believe we may have collected information from a child under 18, please contact us.

10. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those of your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there.

By using the Application, you consent to the transfer of your information to the United States and to the processing of your information in the United States in accordance with this Privacy Policy.

11. WHITE LABEL APPLICATIONS

The Application may be provided to you under a different brand name by your Laundry-Service-Provider ("White Label Application"). This Privacy Policy applies to all White Label Applications powered by My Laundry technology. Your Laundry-Service-Provider may have additional privacy practices; please consult them for more information.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If we make material changes to this Privacy Policy, we may notify you either through the email address you have provided us or by placing a prominent notice within the Application.

13. CONTACT US

If you have questions or comments about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us at:

For questions specific to your laundry transactions or account with a particular facility, please contact your Laundry-Service-Provider directly.